Refund policy

RETURNS, EXCHANGES, AND REFUNDS

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return. However, all items returned should be unworn, in all original packaging and the return postage be paid by the customer. 

*Promotional/sales items are not eligible for returns. ALL SALES ARE FINAL.*

To start a return, email us at shopblucherry@gmail.com. If your return is accepted, we’ll provide instructions on how and where to send your package. Items mailed back to us without first requesting a return may not be accepted. 

You can always contact us for any return questions at shopblucherry@gmail.com.

Damages and Issues

Please inspect your order upon arrival. In the event, you receive a defective, damaged or wrong item, please notify us immediately at shopblucherry@gmail.com and provide photos of the related issued so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, like perishable goods, custom products, and personal care goods. Please contact us if you have questions or concerns about your specific item.

Exchanges

Exchanges are processed as returns. The fastest way to ensure you get what you want is to return the item you have, and purchase the replacement as soon as possible when wanting a new size (sizes and styles sell out fast).

Refunds

Refunds may take up to 14 business days, depending on the method of payment. Please contact us if it has been more than 14 business days.